How to follow your order and pay for it

Open the link in the email we sent when you placed the order. Signed-in members can also click Track under Recent orders on Your account.

Progress shows each step, from received to completed, with any notes from us.

We only charge once we've checked every tape and set the final amount, so you never pay for one we couldn't transfer. When it's ready we email you a payment link.

Click Pay (or Pay now on your account page), check the amount and click the Pay … securely button, which shows the amount. You pay by card on Square's secure page; no account needed.

Tip: Gift cards, referral rewards and account credit are already taken off the amount.

Once your order is completed, How did we do? on the same page lets you leave a review. Click Send my review.

Once we've checked in your media, Your items lists every tape, album or box with its own label number and a bar showing how far along it is: received, inspecting, digitizing, quality check and ready.

Tip: If we find a problem with an item, it says so there and we'll be in touch.

When we send a sample, Preview your transfer shows it on this page. See Check a preview of your transfer.