Getting started

How to reset a forgotten password

Get an email with a link to choose a new password.

  1. On the login page, click Forgot your password? (or go straight to the reset page).

    Step 1: On the login page, click Forgot your password? (or go straight to the reset page).
  2. Enter the email you log in with and click Send reset link.

    Tip: Sign in with a name instead of an email (a staff account)? This page can't reach you. Ask the person who made your account to set a new password.

    Step 2: Enter the email you log in with and click Send reset link.
  3. Open the email from us and click the link inside. It only works for a limited time.

    Tip: No email? Check your spam folder, then try again, or contact us.

  4. Type your new password twice (8 characters or more) and save it. Then log in with the new password.